Duration: 3 days
Time: 10am - 6pm
(Price and time may vary outside USA)
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Dates indicate first day of a multi-day class. Classes usually run over consecutive days.
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- Mac Integration Basics v10.8
- Mountain Lion 100: Introduction to Mac OS X v10.8
- Mountain Lion 201: Mac OS X Server Essentials v10.8
- Mountain Lion 301: Mac OS X Directory Services v10.8
- Mountain Lion 302: Mac OS X Deployment v10.8
- Mountain Lion 101+201: Apple Certified Technical Coordinator v10.8 Bootcamp
Mountain Lion 101: Mac OS X Support Essentials v10.8
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X such as teachers and technology specialists who manage classroom networks or computer labs
What You Will Learn
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X v10.8 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
PrerequisitesStudents should have the following prerequisite knowledge prior to attending this course:
- Mountain Lion 100 course recommended but not mandatory
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Instructor in Action
Course OutlineNote: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.
Day 1Lesson 1: Install OS X Mountain Lion
About OS X Mountain Lion, Installation Choices, Before Upgrading a Previous System, Preparing the System Disk, Upgrading and Installing, Installer TroubleshootingLesson 2: Setup and Configuration
Setup Assistant, Migration Assistant, System Preferences, Configuration Profiles, System InformationLesson 3: OS X Recovery
Startup from OS X Recovery, OS X Recovery Utilities, External OS X Recovery DisksLesson 4: OS X Software Updates
Apple Software Update, Manual Software Updates, Installations HistoryLesson 5: User Accounts
User Account Management, Parental Controls, Login and Fast User Switching
Day 2Lesson 6: User Home Folders
Home Folder Content, Deleting User Accounts, Migrating and Restoring Home FoldersLesson 7: System Security
User Account Security, Account Passwords, Resetting Passwords, System Security Settings, Firmware PasswordLesson 8: Keychain Management
Keychain System, Keychain ManagementLesson 9: File Systems and Storage
File System Components, Managing File Systems, Mounting, Unmounting, and EjectingLesson 10: FileVault 2
FileVault 2 Technology, Enabling FileVault 2, FileVault 2 RecoveryLesson 11: Permissions and Sharing
File System Permissions, Permissions for Sharing, Managing Permissions
Day 3Lesson 12: File System Troubleshooting
File System Inspection, Troubleshoot Partitions and Volumes, Troubleshoot File System PermissionsLesson 13: Hidden Items and Shortcuts
Hidden Items, Bundles and Packages, File System ShortcutsLesson 14: System Resources
OS X File Structure, Font Resources and Font BookLesson 15: Metadata and Spotlight
File System Metadata, Spotlight SearchLesson 16: File Archives
File Archive Comparison, Zip Archives, Disk ImagesLesson 17: Time Machine
Time Machine Architecture, Configuring Time Machine, Restoring from Time Machine