Price: Check location
Duration: 3 days
Time: 10am - 6pm
(Price and time may vary outside USA)
 

Upcoming Class Dates

Click on a date to register.

New York

Boston

Philadelphia

Chicago


Dates indicate first day of a multi-day class. Classes usually run over consecutive days.

For additional course dates and availability at our other locations, please contact us.

 

Related Courses

Mountain Lion 101: Mac OS X Support Essentials v10.8

   FMC is and Apple Authorized Gold Level Training Center


Course Description

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X v10.8 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:
  • Mountain Lion 100 course recommended but not mandatory
  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Day 1

Lesson 1: Install OS X Mountain Lion

About OS X Mountain Lion, Installation Choices, Before Upgrading a Previous System, Preparing the System Disk, Upgrading and Installing, Installer Troubleshooting

Lesson 2: Setup and Configuration

Setup Assistant, Migration Assistant, System Preferences, Configuration Profiles, System Information

Lesson 3: OS X Recovery

Startup from OS X Recovery, OS X Recovery Utilities, External OS X Recovery Disks

Lesson 4: OS X Software Updates

Apple Software Update, Manual Software Updates, Installations History

Lesson 5: User Accounts

User Account Management, Parental Controls, Login and Fast User Switching

Day 2

Lesson 6: User Home Folders

Home Folder Content, Deleting User Accounts, Migrating and Restoring Home Folders

Lesson 7: System Security

User Account Security, Account Passwords, Resetting Passwords, System Security Settings, Firmware Password

Lesson 8: Keychain Management

Keychain System, Keychain Management

Lesson 9: File Systems and Storage

File System Components, Managing File Systems, Mounting, Unmounting, and Ejecting

Lesson 10: FileVault 2

FileVault 2 Technology, Enabling FileVault 2, FileVault 2 Recovery

Lesson 11: Permissions and Sharing

File System Permissions, Permissions for Sharing, Managing Permissions

Day 3

Lesson 12: File System Troubleshooting

File System Inspection, Troubleshoot Partitions and Volumes, Troubleshoot File System Permissions

Lesson 13: Hidden Items and Shortcuts

Hidden Items, Bundles and Packages, File System Shortcuts

Lesson 14: System Resources

OS X File Structure, Font Resources and Font Book

Lesson 15: Metadata and Spotlight

File System Metadata, Spotlight Search

Lesson 16: File Archives

File Archive Comparison, Zip Archives, Disk Images

Lesson 17: Time Machine

Time Machine Architecture, Configuring Time Machine, Restoring from Time Machine