Lion 101+201: Apple Certified Technical Coordinator v10.7 Bootcamp

   FMC is and Apple Authorized Gold Level Training Center


Course Descriptions

The Apple Certified Technical Coordinator (ACTC) 10.7 Boot Camp is a combined delivery of the Lion 101 and Lion 201 courses. The OS X Support Essentials 10.7 Exam and the OS X Server Essentials 10.7 Exam are also included with the class. (Exams are not included on On-site delivery) This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying OS X and software updates are also covered.

Who Should Attend?

This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

What You Will Learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X v10.7 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification
  • The features of Mac OS X Server v10.7
  • How to configure essential services on Mac OS X Server
  • How to use Mac OS X Server tools to monitor and troubleshoot services
  • Effective use of Mac OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technical Coordinator certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:
  • Basic OS X knowledge
  • Basic troubleshooting experience
  • Experience with OS X in a network environment

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Day 1

Lesson 1: Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Lesson 2: User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Lesson 3: File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Lesson 4: Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Day 2

Lesson 5: Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Lesson 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Lesson 7: Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Lesson 8: Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

Day 3

Lesson 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

Lesson 10: Installing and Configuring OS X Server

Installation, initial configuration, server administration tools, and troubleshooting installation issues.

Lesson 11: Authenticating and Authorizing Accounts

Creating and administering accounts, controlling access (ACLs), and troubleshooting.

Day 4

Lesson 12: Using Open Directory

Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory, and an introduction to Kerberos.

Lesson 13: Using File Services

Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts, and FTP; case sensitivity issues.

Lesson 14: Managing Web Services

Hosting multiple web sites on a single server, providing WebDAV access to files.

Day 5

Lesson 15: Using Collaborative Services

Setting up and configuring wikis and blogs, providing iChat and iCal services to assist people working together, and configuring Address Book service to share contact information amongst multiple computers.

Lesson 16: Implementing Deployment Solutions

Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X.

Lesson 17: Managing Accounts

Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management.