Apple Certified Mac Technician (ACMT)

6 days

Course Description

Apple Certified Mac Technician (ACMT) 2016 is a 6-day course that enables students to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs. Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

What You Will Learn

Upon completion of the Apple Certified Mac Technician (ACMT) 2016 course, students will be able to:

  • Use Disk Utility to prepare a volume for OS X and describe the OS X installation process using both the Mac App Store and OS X Recovery
  • Identify the proper methods to migrate data from one Mac to another using the data migration tools in OS X
  • Identify the power states of a Mac running OS X, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light
  • Explain how to maximize the battery life of an Apple product in a way that a customer can understand
  • Identify the different types of accounts in OS X and describe the capabilities of those accounts, including keychain and password options
  • Identify and describe various security settings for OS X, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more
  • Describe how to use Time Machine in OS X to create, restore, and manage a secure backup for a customer
  • Identify the components of the default OS X environment, including the user home folder and various Library folders
  • Describe how to configure and use OS X features, such as Spotlight and Mission Control
  • Describe various trackpad gestures
  • Use System Preferences in OS X and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network
  • Use tools in OS X to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity
  • Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it
  • Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity
  • Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely
  • Describe the purpose of specified diagnostic tools
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers

Prerequisites

Course Outline

  • OS X Setup and Maintenance
  • OS X File System
  • OS X Permissions
  • OS X User Accounts
  • OS X Security
  • Time Machine
  • Connectivity
  • Mac Troubleshooting
  • OS X Troubleshooting Tools
  • Troubleshooting Startup Issues
  • Service Guides
  • Service Diagnostics
  • Power Management
  • Repairing all Macs
  • Servicing Macs