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macOS Support Essentials 11

3 days

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Course Description

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.


What you'll learn:

  • How to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
  • macOS Big Sur features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 11 certification


This course is intended for:

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users


Installation and Configuration

  • Update, upgrade, and reinstall macOS Big Sur
  • Set up and configure macOS on an individual Mac
  • Introduction to the command-line interface and macOS Recovery

User Accounts

  • Manage user accounts, user home folders, macOS security and password changes

File Systems and Storage

  • Manage file systems, storage, encryption, permissions, and file sharing.

Data Management

  • Use hidden items, shortcuts, file archives, metadata, and Spotlight
  • Manage system resources and Time Machine

Apps and Processes

  • Install, manage, and troubleshoot apps. Manage documents

Network Configuration

  • Manage basic and advanced network settings
  • Troubleshoot network issues

Network Services

  • Manage network services, host sharing, and a personal firewall

System Management

  • Manage printers and scanners
  • Troubleshoot peripherals, startup, and other system issues.