macOS Support Essentials 11
3 days
✕
Select a date to register.
- Online Training
- $2,100.00
- Monday, March 22, 2021 (Guaranteed to Run)
- Monday, April 5, 2021 (Guaranteed to Run)
- Monday, April 19, 2021 (Guaranteed to Run)
- Wednesday, May 5, 2021 (Guaranteed to Run)
- Monday, May 17, 2021 (Guaranteed to Run)
- Wednesday, June 2, 2021 (Guaranteed to Run)
- Monday, June 14, 2021 (Guaranteed to Run)
- Wednesday, June 30, 2021 (Guaranteed to Run)
- Monday, July 12, 2021 (Guaranteed to Run)
- Wednesday, July 28, 2021 (Guaranteed to Run)
- Monday, August 9, 2021 (Guaranteed to Run)
- Wednesday, August 25, 2021 (Guaranteed to Run)
- Monday, September 13, 2021 (Guaranteed to Run)
- Wednesday, September 29, 2021 (Guaranteed to Run)
- Monday, October 11, 2021 (Guaranteed to Run)
- Wednesday, October 27, 2021 (Guaranteed to Run)
- Monday, November 8, 2021 (Guaranteed to Run)
- Monday, November 29, 2021 (Guaranteed to Run)
- Wednesday, December 15, 2021 (Guaranteed to Run)
- Wednesday, January 5, 2022
- Monday, January 24, 2022
Course Description
macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Objectives
What you'll learn:
- How to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
- macOS Big Sur features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 11 certification
Audience
This course is intended for:
- People who manage computer networks or computer labs that run macOS
- People who support Mac users
Topics
Installation and Configuration
- Update, upgrade, and reinstall macOS Big Sur
- Set up and configure macOS on an individual Mac
- Introduction to the command-line interface and macOS Recovery
User Accounts
- Manage user accounts, user home folders, macOS security and password changes
File Systems and Storage
- Manage file systems, storage, encryption, permissions, and file sharing.
Data Management
- Use hidden items, shortcuts, file archives, metadata, and Spotlight
- Manage system resources and Time Machine
Apps and Processes
- Install, manage, and troubleshoot apps. Manage documents
Network Configuration
- Manage basic and advanced network settings
- Troubleshoot network issues
Network Services
- Manage network services, host sharing, and a personal firewall
System Management
- Manage printers and scanners
- Troubleshoot peripherals, startup, and other system issues.