macOS Support Essentials 11

Course Description

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Objectives

What you'll learn:

• How to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
• macOS Big Sur features and functionality, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 11 certification

Audience

This course is intended for:

• People who manage computer networks or computer labs that run macOS
• People who support Mac users

Topics

Installation and Configuration

• Update, upgrade, and reinstall macOS Big Sur
• Set up and configure macOS on an individual Mac
• Introduction to the command-line interface and macOS Recovery

User Accounts

• Manage user accounts, user home folders, macOS security and password changes

File Systems and Storage

• Manage file systems, storage, encryption, permissions, and file sharing.

Data Management

• Use hidden items, shortcuts, file archives, metadata, and Spotlight
• Manage system resources and Time Machine

Apps and Processes

• Install, manage, and troubleshoot apps. Manage documents

Network Configuration

• Manage basic and advanced network settings
• Troubleshoot network issues

Network Services

• Manage network services, host sharing, and a personal firewall

System Management

• Manage printers and scanners
• Troubleshoot peripherals, startup, and other system issues.