El Capitan 101: OS X Support Essentials 10.11

3 days

Course Description

El Capitan 101 OS X Support Essentials 10.11 is a three-day Apple Authorized course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend?

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

For Online Attendees

Each student will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X El Capitan. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.

What You Will Learn

  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Prerequisites

  • OS X knowledge and basic computer navigation skills

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level.

Part 1: Installation and Configuration

  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, and File Archives
  • System resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

*Includes authorized Apple Pro Training Series workbook.