macOS Support Essentials 10.12

3 days

Course Description

Sierra 101 macOS Support Essentials 10.12 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. The Apple Certification Exam may be taken at the end of the course or at a later date. The cost of the exam is not included in the course price.

Who Should Attend?

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run macOS

For Online Attendees

Each student will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of macOS Sierra. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.

What You Will Learn

  • The macOS Sierra troubleshooting process
  • How to use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Prerequisites

  • macOS knowledge and basic computer navigation skills

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level.

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Setup and Configuration
  • macOS Recovery
  • macOS Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault 2
  • Permissions and Sharing
  • File System Troubleshooting
  • SIP

Part 4: Data Management

  • Hidden Items and Shortcuts
  • System resources
  • Metadata and Spotlight
  • File Archives
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

*Includes authorized Apple Pro Training Series workbook. The cost of the certification exam is not included; this may be taken at a later date.