Yosemite 101: Mac OS X Support Essentials v10.10

Course Description

OS X Yosemite Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Yosemite. This course is designed to give students a tour of the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

For Online Attendees

Each student will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X Yosemite. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.

What You Will Learn

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification


  • Knowledge of OS X and basic computer navigation

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class. Furthermore, Course dates are subject to change based on Apple's release date of the curricula.

Part 1: Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

Part 2: User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

Part 3: File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Part 4: Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Part 5: Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Part 6: Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Part 7: Network Services

  • Network services
  • Host sharing and personal firewall

Part 8: System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting