Yosemite 101: Mac OS X Support Essentials v10.10

Course Description

OS X Yosemite Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Yosemite. This course is designed to give students a tour of the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

What You Will Learn

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Prerequisites

  • Knowledge of OS X and basic computer navigation

Instructor in Action

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class. Furthermore, Course dates are subject to change based on Apple's release date of the curricula.

Part 1: Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

Part 2: User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

Part 3: File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Part 4: Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Part 5: Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Part 6: Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Part 7: Network Services

  • Network services
  • Host sharing and personal firewall

Part 8: System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting