Yosemite 101+201: Apple Certified Technical Coordinator v10.10 Bootcamp

Course Description

The Apple Certified Technical Coordinator (ACTC) 10.10 Boot Camp is a combined delivery of the Yosemite 101 and Yosemite 201 courses. The OS X Support Essentials 10.10 Exam and the OS X Server Essentials 10.10 Exam are also included with the class. (Exams are not included on On-site or online delivery.) This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying OS X and software updates are also covered.

Who Should Attend?

This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

For Online Attendees

Each student will need to setup three (3) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X Yosemite. The third computer is a Mac running the Yosemite Server application, which is supplied with a voucher and download instructions. This setup will allow online students to view the presentation on one computer and do support and server exercises on the other two.

What You Will Learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X v10.10 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification
  • The features of Mac OS X Server v10.10
  • How to configure essential services on Mac OS X Server
  • How to use Mac OS X Server tools to monitor and troubleshoot services
  • Effective use of Mac OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technical Coordinator certification


Students should have the following prerequisite knowledge prior to attending this course:

  • Basic OS X knowledge
  • Basic troubleshooting experience
  • Experience with OS X in a network environment

Instructor in Action

Course Outline

Note: The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class. Furthermore, Course dates are subject to change based on Apple's release date of the curricula.

Part 1: Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

Part 2: User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

Part 3: File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Part 4: Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Part 5: Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Part 6: Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Part 7: Network Services

  • Network services
  • Host sharing and personal firewall

Part 8: System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

Part 9: Configuring and Monitoring OS X Server

  • Installing OS X Server
  • Providing DNS Records
  • Exploring the Server App
  • Configuring SSL Certificates
  • Using Status and Notifications
  • Backing Up OS X Server

Part 10: Configuring Accounts

  • Managing Local Users
  • Configuring Open Directory Services
  • Managing Local Network Accounts

Part 11: Managing Devices with Configuration Profiles

  • Configuring OS X Server to Provide Device Management
  • Managing with Profile Manager

Part 12: Sharing Files

  • Configuring the File Sharing Service
  • Defining File Access

Part 13: Implementing Deployment Solutions

  • Leveraging NetInstall
  • Caching Content from Apple
  • Implementing the Software Update Service

Part 14: Providing Network Services

  • Offering Time Machine Network Backup
  • Providing Security via the VPN Service
  • Providing DHCP
  • Hosting Websites

Part 15: Using Collaborative Services

  • Providing Mail Service
  • Configuring the Wiki Service
  • Implementing the Calendar Service
  • Managing the Contacts Service
  • Providing the Messages Service