Yosemite 101+201: Apple Certified Technical Coordinator v10.10 Bootcamp

Course Description

The Apple Certified Technical Coordinator (ACTC) 10.10 Boot Camp is a combined delivery of the Yosemite 101 and Yosemite 201 courses. The OS X Support Essentials 10.10 Exam and the OS X Server Essentials 10.10 Exam are also included with the class. (Exams are not included on On-site or online delivery.) This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying OS X and software updates are also covered.

Who Should Attend?

This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

For Online Attendees

Each student will need to setup three (3) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect. The second computer must be a Mac running the latest version of OS X Yosemite. The third computer is a Mac running the Yosemite Server application, which is supplied with a voucher and download instructions. This setup will allow online students to view the presentation on one computer and do support and server exercises on the other two.

What You Will Learn

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X v10.10 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification
  • The features of Mac OS X Server v10.10
  • How to configure essential services on Mac OS X Server
  • How to use Mac OS X Server tools to monitor and troubleshoot services
  • Effective use of Mac OS X Server to manage a small network of Macintosh computers and users
  • How to manage access to files and services
  • How to prepare for Apple Certified Technical Coordinator certification


Students should have the following prerequisite knowledge prior to attending this course:

  • Basic OS X knowledge
  • Basic troubleshooting experience
  • Experience with OS X in a network environment

Instructor in Action

Course Outline

Note: The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class. Furthermore, Course dates are subject to change based on Apple's release date of the curricula.

Day 1

Lesson 1: Install OS X Yosemite

  • About OS X Yosemite
  • Installation Choices
  • Before Upgrading a Previous System
  • Preparing the System Disk
  • Upgrading and Installing
  • Installer Troubleshooting

Lesson 2: Setup and Configuration

  • Setup Assistant
  • Migration Assistant
  • System Preferences
  • Configuration Profiles
  • System Information

Lesson 3: OS X Recovery

  • Startup from OS X Recovery
  • OS X Recovery Utilities
  • External OS X Recovery Disks

Lesson 4: OS X Software Updates

  • Apple Software Update
  • Manual Software Updates
  • Installations History

Lesson 5: User Accounts

  • User Account Management
  • Parental Controls
  • Login and Fast User Switching

Lesson 6: User Home Folders

  • Home Folder Content
  • Deleting User Accounts
  • Migrating and Restoring Home Folders

Lesson 7: System Security

  • User Account Security
  • Account Passwords
  • Resetting Passwords
  • System Security Settings
  • Firmware Password

Lesson 8: Keychain Management

  • Keychain System
  • Keychain Management
  • iCloud Keychain

Day 2

Lesson 9: File Systems and Storage

  • File System Components
  • Managing File Systems
  • Mounting, Unmounting, and Ejecting

Lesson 10: FileVault 2

  • FileVault 2 Technology
  • Enabling FileVault 2
  • FileVault 2 Recovery

Lesson 11: Permissions and Sharing

  • File System Permissions
  • Permissions for Sharing
  • Managing Permissions

Lesson 12: File System Troubleshooting

  • File System Inspection
  • Troubleshoot Partitions and Volumes
  • Troubleshoot File System Permissions

Lesson 13: Hidden Items and Shortcuts

  • Hidden Items
  • Bundles and Packages
  • File System Shortcuts

Lesson 14: System Resources

  • OS X File Structure
  • Font Resources and Font Book

Lesson 15: Metadata and Spotlight

  • File System Metadata
  • Spotlight Search

Lesson 16: File Archives

  • File Archive Comparison
  • Zip Archives
  • Disk Images

Lesson 17: Time Machine

  • Time Machine Architecture
  • Configuring Time Machine
  • Restoring from Time Machine

Day 3

Lesson 18: Installing OS X Server

  • Evaluating OS X Server Requirements
  • Preparing to Install OS X Server
  • Installing OS X Server
  • Updating or Migrating to OS X Server
  • Updating OS X Server

Lesson 19: Providing DNS

  • What is DNS?
  • Evaluating OS X DNS Hosting Requirements
  • Configuring DNS Service in OS X Server
  • Troubleshooting DNS Service in OS X Server

Lesson 20: Exploring the Sever App

  • Allowing Remote Access
  • Using the Next Steps Drawer
  • Using Server Sidebar Elements
  • Using the Manage Menu
  • Using the Tool Menu
  • Using Help

Lesson 21: Configuring SSL Certificates

  • Understanding SSL Certificates
  • Configuring SSL Certificates

Lesson 22: Using Status and Notifications

  • Monitoring the Status Concepts
  • OS X Server Alerts
  • Logs in OS X Server
  • Stats in OS X Server
  • Storage

Lesson 23: Backing Up OS X Server

  • Backup Concepts
  • Time Machine

Lesson 24: Managing Local Users

  • Understanding Authentication and Authorization
  • Creating and Administering User and Administrator
  • Server Accounts
  • Managing Access to Services

Lesson 25: Configuring Open Directory Services

  • Introducing Directory Services Concepts
  • Configuring Open Directory Services

Day 4

Lesson 26: Managing Local Network Accounts

  • Using the Server App to Manage Network User Accounts
  • Configuring Authentication Methods on OS X Server
  • Using Single Sign-On and Kerberos

Lesson 27: Configuring OS X Server to Provide Device Management

  • Profile Manager
  • Configuring Profile Manager

Lesson 28: Managing with Profile Manager

  • Introducing Account Management

Lesson 29: Providing File Sharing Services

  • Addressing the Challenges of File Sharing
  • Creating Share Points
  • Troubleshooting File Services
  • Providing FTP Service

Lesson 30: Understanding File Access

  • Configuring Access to Share Points and Folders
  • Understanding POSIX Permissions vs. ACL Settings

Lesson 31: Leveraging NetInstall

  • Managing Computers with NetInstall
  • Creating Images with System Image Utility
  • Understanding Shadow Files
  • Troubleshooting NetInstall

Lesson 32: Implementing Software Update Service

  • Managing Software Updates
  • Troubleshooting Software Update Service

Day 5

Lesson 33: Offering Time Machine Network Backup

  • Time Machine as a Network Service

Lesson 34: Providing Security via the VPN Service

  • Understanding VPN
  • Configuring VPN with the Server App

Lesson 35: Understanding DHCP

  • Understanding How DHCP Works
  • Configuring DHCP Service

Lesson 36: Hosting Websites

  • Web Service Software
  • Understanding Basic Website Structure
  • Monitoring Web Services

Lesson 37: Providing Mail Services

  • Hosting Mail Services
  • Troubleshooting Mail Services

Lesson 38: Configuring the Wiki Services

  • Understanding and Managing a Wiki
  • Troubleshooting the Wiki Service

Lesson 39: Implementing Calendar Service

  • Calendar Service Data Locations
  • Using the Calendar Service

Lesson 40: Providing Message Service

  • Managing the Message Service
  • Troubleshooting the Message Service

Lesson 41: Managing Contacts Service

  • Understanding the Contacts Service
  • Troubleshooting Contacts Service