iOS Support Essentials

2 days

Course Description

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Should Attend

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.


Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Lesson 1: Basic features & troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up & Restoring Data
  • Multitasking & Splitscreen
  • Background Refresh & Data Usage
  • Motion Coprocessor

Lesson 2: Email, Contacts & Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud & iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint & Wikis
  • Facetime

Lesson 3: Multimedia & Presenting

  • Camera & Video
  • Photos & Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay & Alternatives
  • Home Sharing

Lesson 4: Apps & Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google & Other Cloud Services
  • Editing Text
  • iBooks, E-books & PDF

Lesson 5: Security

  • Unlocking & Jailbreaking
  • Passcode & Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet & ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

Lesson 6: Shortcuts & Accessibility

  • Extensions & Keyboards
  • Entering & Editing Text
  • Zooming & Inverting the Display
  • VoiceOver
  • Dictation & Siri

Lesson 7: Custom Apps

  • The App Store Inside & Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program

FMC Custom Course

Note: This custom-designed class is created and owned by Future Media Concepts.