iOS Support Essentials

Course Description

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Should Attend

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.

Prerequisites

Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Day One

Installation and Configuration

• About This Class
• Introduction to iOS
• Setup and Settings
• Upgrading/Updating iOS

Data Management

• Backup and Restore
• Managing Apps
• File Management

Day Two

Network Management

• Network Configuration
• Accessing Network Services
• Mobile Device Management

Mobile Device Security

• Privacy and Security
• Peripheral Devices and Connections
• Managing AccessibilityTroubleshooting
• Troubleshooting Mobile Devices

FMC Custom Course

Note: This custom-designed class is created and owned by Future Media Concepts.