iOS Support Essentials

2 days
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Course Description

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Should Attend

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.

Prerequisites

Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.

Course Outline

Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.

Lesson 1: Mobile Device Basics

  • Apple Mobile Devices Compared
  • iPhone/iPad Hardware features
  • Set up Assistant and Settings
  • Managing iPhone/iPad from a Mac
  • Managing iPhone/iPad from a Windows PC
  • Backing Up and Restoring

Lesson 2: iOS/iPadOS Basics

  • iOS Versions Compared
  • Upgrading, Updating, and Downgrading
  • iOS/iPadOS Interface
  • Launching and Switching between Apps
  • Multitasking and Splitscreen
  • Managing Battery Life

Lesson 3: Managing Apps and Files

  • Purchasng and Managing Apps
  • The iOSi/PadOS File System
  • Sharing Files
  • Copy/Move between Apps
  • AirDrop
  • Third Party Options: DropBox, Google and Others
  • Editing Text
  • Viewing E-books and PDF

Lesson 4: Managing Collaboration Services

  • E-Mail, Contacts, Calendars, Notes
  • iCloud Services
  • Microsoft Exchange and Active Sync
  • Google
  • Managing Notifications
  • Sharepoint and Wikis
  • Facetime

Lesson 5: Multimedia and Presenting

  • iPhone/iPad Camera Comparison
  • Connect to a TV or Projector
  • Share iPhone/iPad Screen via Airplay
  • Mac
  • AppleTV
  • Airplay Compatble Smart TVs
  • AirPlayAlternatives
  • Home Sharing
  • Photos App
  • iMovie
  • Keynote

Lesson 6: Security

  • Mobile Security Overview:
  • Passcode, TouchID, FaceID
  • Apple Wallet & ApplePay
  • Find My iPad/iPhone and Location Services
  • Unlocking & Jailbreaking
  • ScreenTime Management and Restrictions
  • Guided Access
  • Private Browsing
  • Standards Compliance

Lesson 7: Shortcuts & Accessibility

  • Accessibliity Options
  • Zooming & Inverting the Display
  • VoiceOver
  • Dictation & Siri
  • Using Shortcuts

Lesson 8: App Development

  • The App Store
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program

FMC Custom Course

Note: This custom-designed class is created and owned by Future Media Concepts.

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